Terre de LavandeLegal
Shipping & Returns
Last updated: October 13, 2026
These terms of sale form part of our Terms & Conditions.
Payment and pricing
Prices are shown and charged in US dollars (USD). The membership price is charged when you buy and then once a year on renewal until you cancel. Payments are processed securely by Stripe. Where sales tax applies to your order, it is calculated and shown at checkout before you pay.
Taxes, duties and customs
Seasonal boxes may be shipped from outside the United States. Any import duties and customs fees on your box are paid by us and are included in the price, unless we tell you otherwise before you buy. You will not be asked to pay these on delivery; if a carrier asks you to, please contact us before paying.
What “free shipping” covers
Free shipping covers standard tracked delivery of each box included in your membership to one address in the 50 US states or the District of Columbia. We do not currently ship to US territories, APO/FPO/DPO addresses or outside the United States. Express delivery, re-delivery to a new address after dispatch, and additional destinations are not included.
Delivery timing
The harvest box is usually shipped after the summer harvest, typically in autumn, and other boxes on the schedule of your plan (twice a year, every season or every month). All dates are estimates and may change because of harvest conditions, production, customs or carriers (see our Terms). We will send tracking details when your box ships.
Incorrect or incomplete addresses
Please keep your shipping address up to date in your account before your box ships. If a box is returned to us because the address was incorrect or incomplete, or because it was not collected, we will contact you; re-sending may be charged at cost.
Lost or late packages
If tracking shows no progress for 10 business days, or your box has not arrived within 15 business days of dispatch, contact us at info@terredelavande.com. Once the carrier confirms the box is lost, we will send a replacement of comparable contents or, if that is not possible, refund the value of the box.
Damaged or faulty items
If anything arrives damaged, leaking or faulty, email info@terredelavande.com within 14 days of delivery with your name and photos of the item and packaging. We will replace the affected item with one of comparable value or refund its value. You do not need to return damaged items unless we ask.
Returns
Because many items are cosmetic, aromatic or personal-care products, we cannot accept returns of opened or used items for hygiene and safety reasons, and personalised items made to your specification cannot be returned unless faulty. Your rights for damaged or faulty items, and any statutory rights you have as a consumer, are not affected.
Cancellations and refunds
You can cancel a new membership within 14 days of purchase for a full refund if no box has shipped yet, and cancel future renewals anytime from your account. Other refunds are described in our Terms. Approved refunds are made to the original payment method, usually within 14 days.